The hotel offers amenities for your comfortable stay and unforgettable experiences
Comfy Rooms!
“The bedrooms were impressively clean and incredibly comfortable, making for a perfect night's sleep.” view full review
Breakfast Treat!
“I loved the free juice boxes and the simple breakfast options; it was a good way to start the day.” view full review
Breezy Comfort!
“I appreciated being able to open the doors and windows, allowing the cool air to flow in and create a refreshing atmosphere.” view full review
Inclusive Design
“The hotel thoughtfully provides features ensuring accessibility for all guests, which I found to be very accommodating.” view full review
General
Non-smoking property
Free Wi-Fi
Parking
Safe deposit box
24-hour reception
Rooms/ Facilities for disabled
Wheelchair access
Air conditioning in public areas
Luggage storage
Lift
Multilingual staff
Smoke detectors
Guest Parking
Kitchen
Electric kettle
Cookware/ Kitchen utensils
Services
Airport shuttle
Laundry
Dry cleaning
Newspaper service
Dining
Continental breakfast
Restaurant
Free breakfast
Children
Cots
Facilities for people with disabilities
Bathroom for disabled
Spa & Leisure
Television in lobby
Room features
Free Wi-Fi in rooms
In-room air conditioning
Mini-bar
Sitting area
Dining table
Ironing facilities
Bathroom
Hair dryer
Washing machine
Free toiletries
Self-catering
Kitchen
Electric kettle
Cookware/ Kitchen utensils
Media
Flat-screen TV
Direct dial telephone
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
188 Hobson Street,
Auckland,
New Zealand,
Auckland Region
Map view
street view
188 Hobson Street,
Auckland,
New Zealand,
Auckland Region
City landmarks
Park
Auckland War Memorial Museum
2.3
km
Gallery
Auckland Art Gallery Toi o Tamaki
820 m
Auckland CentralNew Zealand
Queen Street
610 m
Museum
New Zealand Maritime Museum
1.2
km
Viaduct Harbour Ave
Viaduct Harbour
1.8
km
Park
Albert Park
950 m
Public Building
Auckland Town Hall
610 m
Shopping Area
Victoria Park Market
860 m
Square
Vulcan Lane
1.1
km
Church
St Patrick's Cathedral
830 m
Stadium
Spark Arena
2.2
km
Library
Central City Library
700 m
Square
Takutai Square
1.6
km
Church
St. Paul's Church
780 m
Level 3 130 Quay Street Waitemata Harbour
Britomart
1.5
km
Park
Western Park
1.3
km
Harbour
Queens Wharf
1.8
km
Square
Wynyard Quarter
1.3
km
Event hall
ANZ Viaduct Events Centre
1.3
km
Nearby
Tower
SkyTower
560 m
Square
Aotea Square
300 m
Theatre
Aotea Centre
170 m
Event hall
SKYCITY Auckland Convention Centre
480 m
Church
St Matthew-in-the-City Church
260 m
Queen Street Aotea Square
Statue of Sir Dove-Myer Robinson
540 m
Event hall
SKYCITY Auckland
490 m
Church
The Baptist Tabernacle
590 m
Auckland CentralNew Zealand
Grey Lynn
340 m
Island
Hauraki Gulf
330 m
Theme Park
Odyssey Sensory Maze
370 m
Restaurants
Depot Eatery & Oyster Bar
520 m
86 Federal Street
Straits Cafe
240 m
71 Mayoral Drive
Vie Lounge & Eatery
110 m
Auckland City Hotel 157 Hobson Street
Federal Delicatessen
510 m
86 Federal Street
Tony's Steak & Seafood Restaurant & Bar
510 m
27 Wellesley St W
Odettes Eatery
420 m
90 Wellesley Street West Shed 5
Elliott Stables
550 m
39 Elliott Street
The Coffee Club
440 m
291 - 297 Queen Street Level 3 Metro Centre
Tanuki Sushi & Sake Bar
490 m
319 Queen Street
Fortuna Buffet Restaurant
390 m
Level 3
Reviews and Ratings
Feedback from previous guests about their experience.
72%
liked the hotel and would stay again
Convenient Location
Polite Staff
Limited Light
Mold Presence
7.2/10
Very good
Rooms
6.1
Location
7.6
Service
6.8
Dining
5.6
Guest reviews
7.2/10
based on 14 reviews
8.4
8.4/10 based on 5583 reviews
Nick
United Kingdom,
May
2024
8.0/10
The hotel is in a great location near Skycity and the Sky Tower, making it convenient for tours like the one we took to Rotorua. The rooms, while a bit outdated for the price, offered a minimum level of cleanliness that made our stay comfortable. The service was exceptional, with the staff being super accommodating and helpful, although we did experience some confusion during check-out. The dining experience was pleasant, though we felt a savory toast option would be a nice addition. Overall, the location is excellent, close to various attractions and easy to walk to many places.
Rooms
7.0
The rooms were a little outdated for its location and price, but they were clean and provided a comfortable stay.
Service
9.0
The staff was very helpful and super accommodating, making our stay fantastic and quiet despite some issues during check-out.
Location
8.0
The hotel is very near to Skycity and the Sky Tower, which is very handy for tours and close to many attractions.
Dining
8.0
The dining experience was very nice, with a pleasant spread, although we wished for more savory options.
Facilities
The facilities were adequate and met our needs during the stay.
Jack
United Kingdom,
March
2024
6.4/10
My stay at the hotel was a mix of positives and negatives. The room, despite being very small, was comfortable with all the necessary amenities. However, there was an issue with the payment arrangement we had agreed upon, and the cleanliness of the toilet left much to be desired.
Rooms
7.0
Despite the very small size of the room, it was comfortable and equipped with all amenities.
Service
6.0
The staff were helpful when we encountered problems during our stay, but there were instances where they came off as rude and unbothered.
Location
8.0
The hotel's location was convenient for our activities, being close to Sky City and within walking distance to the city center.
Dining
5.0
The dining experience was below expectations, with a limited and late-night food service.
Facilities
6.0
John
United States,
March
2024
6.6/10
My stay at the hotel had its ups and downs. The rooms were facing the main road, which made it noisy with constant foot traffic, but they were spacious and served their purpose. The service was excellent, even during a severe storm, but the extra charges for credit card payments were a bit inconvenient. The location was close to central Auckland, which was convenient, but the added fees for various payments were a drawback. The dining options were below expectations, with limited choices available. Overall, a decent stay with some room for improvement.
Rooms
6.0
The rooms, although facing the main road and experiencing noise, were spacious and suitable as a One Bedroom Apartment.
Service
9.0
The staff were amazing and very helpful, even handling a grumpy guest like myself with professionalism.
Location
7.0
The hotel's location was convenient, close to central Auckland, but the additional charges for credit card payments were an inconvenience.
Dining
5.0
The dining experience was below expectation with limited options available.
Facilities
7.0
The hotel facilities were satisfactory, but there were some additional unexpected fees to be aware of.
Kate
United Kingdom,
February
2024
7.6/10
The hotel offers good amenities in the rooms, but they need modernization. The service was exceptional, with helpful staff willing to assist. The location is convenient, near attractions, although slightly far from the CBD. The dining experience was satisfying despite limited continental options.
Rooms
7.0
The rooms were spacious but needed modernization. Some cleanliness issues were noticed, like mould on the bathroom ceilings.
Service
9.0
The staff were incredibly helpful and accommodating. They even offered laundry services, which was a nice touch.
Location
8.0
The hotel's location is convenient, with easy access to attractions, though slightly away from the CBD.
Dining
7.0
The dining provided was satisfactory, though more variety for continental options would be appreciated.
Facilities
7.0
The facilities were decent, but some areas required attention for better maintenance.
John
United Kingdom,
February
2024
6.2/10
The hotel was a bit of a mixed bag. The rooms, although initially not clean, got better with an 'upgrade' to the 9th floor. The light breakfast was a nice touch, but cleanliness was an issue upon arrival with band-aids and rubbish left lying around.
Rooms
7.0
After addressing cleanliness issues, the upgraded room on the 9th floor was comfortable. The light breakfast was a bonus.
Service
6.0
The front desk staff were amazing and accommodated our requests, but the overall service fell short in some areas.
Location
6.0
The location was handy for our needs, but the cleanliness of the surroundings was disappointing.
Dining
5.0
The breakfast offerings were underwhelming, and the timing of the provided food could be improved.
Facilities
7.0
Basic facilities, but the inclusion of a washing machine was appreciated given our situation.
Alfred
United Kingdom,
January
2024
5.4/10
The hotel is centrally located with easy access to attractions and public transportation, making it ideal for exploring the city. However, cleanliness and comfort could be improved, and the proximity to a seedier part of town could be concerning when walking back in the evenings.
Rooms
5.0
The room was on the ground floor next to the elevator, resulting in limited light due to a neighboring building. The presence of black mold on the air vents and curtains was disappointing.
Service
7.0
The staff were polite and understanding when contacted with issues or requests. However, they mixed up the room configuration during check-in, causing initial challenges.
Location
6.0
The hotel's proximity to the Intercity bus depot, city center, and waterfront makes it convenient for travelers.
Dining
5.0
The self-service food options provided were of good quantity but lacked variety and quality. The inclusion of slices of plain sliced toast in a ziploc bag for the price was disappointing.
Facilities
5.0
The facilities were basic, and guests might encounter challenges with usage, such as figuring out how to use the washing machine/dryer.
Convenient Location
Limited Light
Doug
United Kingdom,
December
2023
6.4/10
The hotel had a great location, making it convenient for North or southbound travelers off the motorway. Although the rooms were not very clean and needed an update, the staff was welcoming. The dining experience was okay but could have been improved. Good value for money overall.
Rooms
5.0
The rooms were tired looking and needed an update, with a washing machine leak, but having a washer/dryer in the room was convenient.
Service
6.0
The staff tried to be nice in challenging circumstances, offering to move rooms but didn't address concerns effectively.
Location
8.0
The location was central and close to Auckland's main attractions, with easy access to the motorway.
Dining
6.0
The dining experience was average, with room for improvement in service quality.
Facilities
7.0
Facilities were adequate but could use some upgrades for better guest experience.
Harry
United Kingdom,
November
2023
6.8/10
My stay at the hotel was a bit mixed. The rooms were noisy and not fully ready upon check-in, but the staff did their best to help. The service was a bit of a hit and miss with both friendly and rude encounters. The location was convenient with easy access to the city center, but some noise could be heard. The dining options were average, and the facilities were satisfactory overall.
Rooms
6.0
My room on the ground floor at the front of the complex was quite noisy due to traffic. It was sold for 4 people but only catered for 3, missing cutlery and an extra chair. Despite these issues, the staff arranged a transfer to a better room.
Service
7.0
The staff were a mix of being pleased to help and super friendly yet some were unbelievably rude, like taking my partner's personal bath towel without providing a replacement.
Location
8.0
The location was convenient for accessing central Auckland, restaurants, and SkyCity Casino, but noise could be heard in the room.
Dining
6.0
The dining experience was passable with basic options that did the job, nothing extraordinary.
Facilities
7.0
The facilities were standard, nothing exceptional to highlight.
convenient location
noisy rooms
Rupert
United Kingdom,
October
2023
5.0/10
The hotel was advertised with parking but had only one shared bathroom with no daily house cleaning. The rooms, which we knew were going to be good as we have stayed before, were actually not clean at all. The service was highly customer-focused and attentive to customer needs, but unfortunately, it was very rude and unhelpful in reality, with various cleanliness issues reported. The location is excellent, around the corner from SkyCity and a short walk to Queen St, but there were disturbances from the number of homeless people in Auckland Central. The dining options were varied, with some nice offerings but also room for improvement like a savory option for toast.
Rooms
5.0
The rooms were actually not clean at all despite previous expectations. Only one shared bathroom.
Service
5.0
The service, which seemed customer-focused, turned out to be rude and unhelpful, with cleanliness issues reported.
Location
7.0
The hotel is excellently located near SkyCity and Queen St, but disturbances from homeless people in Auckland Central were noticeable.
Dining
6.0
The dining experience had some nice offerings but also room for improvement in breakfast options.
Facilities
Rob
United States,
July
2023
7.8/10
The Hotel combines convenience and comfort in a central location, making it a great choice for a stay. The rooms were smaller than expected but still clean and satisfactory for a short visit. Despite some service mishaps, the friendly and helpful staff stood out. The hotel's setting allowed easy access to different parts of the city, making it ideal for both leisure and business travelers. The dining options offered decent, though not extravagant, meals. Overall, a good value for the price paid.
Rooms
7.0
The room was clean and adequate for a short stay, although smaller than anticipated.
Service
9.0
The staff, especially during a storm, demonstrated exceptional friendliness and helped overcome any issues.
Location
8.0
The hotel's location was a mix of cleanliness and accessibility to various parts of the city, making it a convenient choice.
Dining
7.0
The dining options were decent, providing tasty and filling meals, although not as varied as expected.
Facilities
8.0
The hotel offers essential facilities to meet basic needs during the stay.
Fred
United Kingdom,
July
2023
7.2/10
The hotel is in a convenient location close to the city and with easy access to the motorway. The rooms were comfortable with their private balcony missing a view as advertised, but the to-and-from lifts were hassle-free. The service was accommodating and flexible with our requests. While the dining options were delivered promptly, they were not fully to my liking. Overall, a decent choice for location and service.
Rooms
7.0
The rooms were comfortable, but the private balcony didn't offer the expected view.
Service
8.0
The service was accommodating and flexible with our requests.
Location
8.0
The hotel's location is convenient with easy access to the city and motorway.
Dining
7.0
The dining options were delivered as requested but were not fully to my liking.
Facilities
6.0
The facilities met basic needs but nothing exceptional.
Convenient Location
Missing View
Paul
United Kingdom,
June
2023
7.6/10
I had a wonderful stay at the hotel as it was centrally located and close to all the main attractions and shopping areas, making it very convenient for travelers. The rooms were clean but could have used a more thorough cleaning. Although they weren't ready until 5 pm, they felt spacious compared to other places I've stayed at.
Rooms
7.0
The rooms were not dirty but could have done with a thorough clean to keep on top of things. They provided a decent amount of space compared to other venues.
Service
9.0
The service was outstanding, with friendly and accommodating staff. They were always willing to help with a smile and were professional enough to rival a five-star hotel.
Location
9.0
The location was extremely convenient for travelers, with easy access to the main sights and attractions in the city. The hotel is within a short walking distance of popular landmarks like the Sky Tower, Sky City bus Terminal, Casino, and Ferry Terminal.
Dining
6.0
The dining options were somewhat disappointing, with breakfast items like a cheese and onion sandwich that may not appeal to everyone. Breakfast supplied in the bedroom wasn't the most varied, and the packaging put off my children.
Facilities
7.0
It seems to offer the basics without any significant perks.
Great location
Room cleanliness
Billy
United Kingdom,
May
2023
5.0/10
Upon arrival, there was an odd smell in the room, and it wasn't as clean as expected. The room service was lacking, and the noise from above disturbed our sleep in the middle of the night. At the price of almost $400 per night, the value for money was questionable.
Rooms
5.0
The room had an odd smell on arrival and wasn't overly clean. It would have been nice to have extra toilet paper and soap. Additionally, only got serviced once during our stay. The noise from the floor above was disruptive at night.
Service
5.0
The service let themselves into the room with a breakfast basket without prior notice. Maintenance didn't address our concerns effectively and offered a refund for a canceled night, which was unprofessional and unhelpful.
Location
7.0
The location was within walking distance to the Sky Tower in Auckland. The surroundings were accommodating, but there were temperature issues in the seating area of the lounge.
Dining
5.0
The dining experience was laughable with minimal options. A couple of muesli packets and apple juices were left in the room. The delivery was not satisfactory.
Facilities
5.0
Limited facilities provided. Laundry services were available, but overall, the amenities were subpar.
Convenient Location
Poor Service
Luke
United Kingdom,
April
2023
6.2/10
The location of the hotel is fantastic, central to Auckland CBD yet not in a busy part of the city. The rooms were clean and comfortable, but the size was small, and the temperature was cold. The service was lacking with issues in cleaning and abrupt staff. The dining experience was average with late-night food delivery interruptions. The value for money was good considering the location, and the breakfast provision was late. Overall, a mix of positives and negatives.
Rooms
7.0
The rooms were kept clean.
Service
5.0
The staff encountered cleaning challenges and were not accommodating.
Location
9.0
The location was fantastic, within walking distance to central Auckland and the Viaduct.
Dining
5.0
The dining experience was disrupted by late-night food delivery.
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